Zomato’s CEO Calls for Better Treatment of Delivery Partners After Mall Incident

Zomato CEO Deepinder Goyal Highlights the Urgent Need for Improved Treatment of Delivery Partners After Being Denied Access at Gurugram Mall

A recent video uploaded by Zomato’s CEO Deepinder Goyal brings into focus the harsh realities of life that delivery partners have to face. One day Goyal himself tasted the job of a food delivery agent by sitting alongside his wife Grecia Munoz where Goyal faced several restrictions while entering Ambience Mall in Gurugram. In an Instagram video post, he relived the time when he was ordered to carry food up a staircase instead of using an elevator.

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When Goyal got to the mall, guards confronted him and told him to use the staircase instead of escalators. He criticized that delivery workers could not go inside the mall while deliverying food and had to wait near the staircase instead. This made Goyal to remind his employers the need for change and treated the delivery partners while waiting to attend to the other workers.

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Such genuine engagement demonstrated on a day to day basis showed him the ordeal that delivery agents go through and forced him to ponder on the importance of better standards of working conditions in consultation with the malls. Goyal said that this experience proved the need for malls to have better-mixed policies for delivery providers. The latter is specifically disseminated to promote improved working conditions with the ultimate goal of raising the standard of services as received by workers and customers. Through this journey, Goyal not only informed a global audience about problems delivery partners have to face but to also advocate for better treatment and working conditions for these people.

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