Angry Customer Smashes Ola Electric Scooter After ₹90,000 Service Bill: Social Media Reacts

Customer Smashes Ola Electric Scooter After Receiving ₹90,000 Service Bill in Shocking Viral Video, Sparking Widespread Outrage Over Poor Customer Service

Recently, a video making the rounds on social media captures the moment at which a frustrated customer unleashed his anger on his Ola Electric scooter, allegedly being given a ₹90,000 service bill by the company. The incident occurred in front of an Ola showroom, where a customer can be seen hammering his e-scooter on the road. Wearing a white T-shirt and blue jeans, the man can be seen hitting the scooter that was laid out in front of the showroom as onlookers record the shocking scene. The caption on the video read: “Showroom made a bill of ₹90,000, the customer got upset and broke the scooter in front of the showroom.”

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Social media has erupted with shock regarding this act of vandalism, with people now questioning Ola’s apparent failure in dealing with customer issues. Numerous users have taken to sympathetic words regarding the customer and indicated that this incident is yet another example of the increasing dissatisfaction being felt among Ola’s customers. “If you do not listen to your customers and will not rectify their issues, you will never get success in any venture,” a user reacted. Another expressed his concern for the plight of consumers, saying, “No consumer should ever face this plight. Most folks buying two-wheelers are either middle-class or lower-middle-class. It is usually their first vehicle and also their lifeline. Sad to see such incidents!!

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Within a very short span, the video went viral on social networking sites and gathered more than 930,000 views with many comments including angry users that many of them protested the low quality of service offered by Ola. Still Ola is not issuing an official statement so far in response to the episode.

Ola Electric Scooter Smashed by Angry Owner in India

A man in India, fed up with poor service from Ola Electric, was caught on video smashing his scooter with a hammer outside an Ola showroom. Frustrated after a month of follow-ups with no response, he was handed a ₹90,000… pic.twitter.com/4WS2qp5Wne

— PJ Daddy (@pjdaddyofficial) November 22, 2024

This is the second instance of an Ola customer venting anger against the services of the company. In September earlier this year, a 26-year-old Karnataka man was arrested for allegedly setting fire to an Ola Electric showroom after poor service on his newly purchased e-scooter. According to reports, the customer had suffered servicing issues which culminated in the violent incident.

The latest viral video is but one of several growing signals of discontent with Ola’s service centers. In the last few months, some reports have come up suggesting that there are huge backlogs at Ola’s service centers, with employees failing to maintain the pace of complaints. With customers lodging complaints about even delayed repair and poor after-sales service, the reputation of the company has been affected. Adding fuel to the fire, Ola has also announced it is planning to lay off at least 500 employees as part of restructuring that will improve operational efficiency and eliminate redundancies. The move, expected to affect customers and employees alike, comes amid the company’s financial struggles.

Ola’s net loss for the July-September quarter of FY25 was ₹495 crore, a 43% increase compared to the previous quarter, and the company’s revenue saw a significant drop of 26.1%. With internal issues brewing and increasing anger at the company, it remains to be seen what Ola will do to counter these building pressures. In the meantime, such incidents as the one featured on that viral video may only feed that fire further.

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